Welcome to our Support Page. Before you contact us, we ask you to review this list of frequently asked questions. Hopefully you will find the answer here.


  • REGISTRATION FAILS?

  • GROUP REGISTRATION

  • WHEN CAN I USE MY COUPON CODE?

  • NO CONFIRMATION EMAIL

  • CANCEL, TRANSFER AND/OR MODIFY YOUR REGISTRATION

  • I DID NOT RECEIVE A BIB NUMBER AND/OR RACE BRIEFING

  • EVENT / DISTANCE IS FULL

  • INVOICE - Available from dec 25th 2019

  • UTMB (trailrunning )

  • CHARGE BACK


Our FAQ's didn't answer your question? Please fill out the contact form below.  Attention, indicating the name of the event is very important!!

All questions about an event are send to the organizer. Larssie is not responsible for the response time.


New Ticket - Events

We use a ticketing system that bundles all your inquiries and our answers in 1 place on this website. If you have an Activestore account with us, please login first before submitting your question.
Your question will be forwarded/handled by the event organizer.